Frequently Asked Questions
Here are answers to some of the most common questions about Procell Therapies, our products, and professional treatments.
If you can’t find what you’re looking for, our team is always happy to help.
Stem Cell, Growth Factors & Regenerative Science:
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No. Procell Therapies products do not contain live stem cells. Instead, Procell utilises bioengineered recombinant growth factors and cytokines designed to support cellular communication and skin regeneration.
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No. Procell does not use embryonic or fetal stem cells, nor any ethically contentious biological materials.
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Bioengineered recombinant growth factors are laboratory-produced proteins designed to replicate naturally occurring human growth factors. They are created using advanced biotechnology to ensure consistency, safety, stability, and bioavailability.
This approach eliminates the variability and ethical concerns associated with traditional stem cell sourcing.
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Stem cells are living cells capable of differentiation. Growth factors, by contrast, are signalling proteins that instruct existing cells to repair, regenerate, and function more effectively.
Procell focuses on cell signalling rather than cell transplantation, supporting the skin’s own regenerative capacity.
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Cytokines are signalling molecules that regulate inflammation, immune response, and tissue repair. In controlled amounts, certain cytokines play a crucial role in wound healing, collagen production, and skin renewal.
Procell formulations are designed to support this balanced regenerative environment.
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No. Procell does not rely on plant-derived stem cells, which are structurally and functionally different from human biological pathways and have limited relevance to human skin regeneration.
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Growth factors are naturally occurring proteins that regulate cellular processes such as proliferation, repair, collagen production, and angiogenesis (blood vessel formation).
Emphasis in Procell formulations is placed on skin-relevant growth factors involved in repair and regeneration.
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Yes. Recombinant growth factors used in Procell products are bioidentical to those naturally produced by the body and are formulated for topical application within professional treatment protocols.
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Yes. Procell growth factor formulations are specifically designed to be used in conjunction with precision microchanneling, significantly enhancing penetration and biological activity.
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During Procell treatments, precision microchanneling creates controlled microchannels in the skin. These microchannels dramatically increase the absorption and effectiveness of topical actives, allowing growth factors to reach target layers more efficiently.
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PRP relies on patient-derived blood and variable platelet concentrations. Procell uses standardised, bioengineered recombinant growth factors, providing consistent potency, predictable outcomes, and no need for blood draw.
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Yes. Procell aftercare products are commonly used following microchanneling, microneedling, and other regenerative treatments to support healing and optimise outcomes.
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During Procell treatments, precision microchanneling creates controlled microchannels in the skin. These microchannels dramatically increase the absorption and effectiveness of topical actives, allowing growth factors to reach target layers more efficiently.
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PRP relies on patient-derived blood and variable platelet concentrations. Procell uses standardised, bioengineered recombinant growth factors, providing consistent potency, predictable outcomes, and no need for blood draw.
Procell Treatments and Products
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Procell Professional products are designed for in-clinic use by trained providers. Procell MD products are formulated to support recovery and results post-treatment and may be recommended for at-home use under professional guidance.
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Yes. Procell aftercare products are commonly used following microchanneling, microneedling, and other regenerative treatments to support healing and optimise outcomes.
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Some clients notice improvements in skin hydration and texture within weeks. Regenerative changes such as collagen remodelling typically continue to improve over several months.
Results vary depending on individual skin condition, treatment protocol, and compliance.
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Ensure the pump is fully primed by pressing several times. If the issue persists, please contact customer support for assistance.
Shipping and Returns
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Yes. Procell Therapies New Zealand ships nationwide.
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International shipping availability varies. Please contact us for specific enquiries.
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Orders are typically dispatched within 1–2 business days. Delivery times vary depending on location.
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Due to the nature of professional and cosmeceutical products, returns are subject to our returns policy. Please refer to our Shipping & Returns page for full details.
Professional Enquiries
Who can become a Procell Provider?
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Procell Therapies is available to trained medical and aesthetic professionals only. Provider access is subject to application, training, and approval.
How do I become a Procell Provider?
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Visit our Become a Provider page and submit an application. A member of our team will be in touch to discuss requirements and next steps..